Refund Policy

Thank you for shopping at Alpha Co! We are committed to providing you with a seamless shopping experience. If you have any issues with your purchase, please review our refund policy below:

Returns

We only accept returns for defective or damaged products. Returns must be initiated within 3 days of receiving the item. The product must be unused, with all original tags and packaging intact.

Refunds

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed to the original payment method. Please note that shipping costs are non-refundable.

Exchanges

We do not offer size exchanges. Exchanges are only available for defective products.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item). In such cases, we will cover the return shipping expenses.

Contact Us

For any questions or assistance, please reach out to our customer support team at support@alphaco.lk. We’re here to help!